HR Service Delivery New Associate

About the Role

This role serves as an HR Service Delivery New Associate, focusing on HR service delivery and compliance. It bridges the gap between traditional HR administration and rigorous compliance, ensuring employee interactions meet legal standards and the workforce is upskilled to meet industry regulations.

Key Responsibilities

• Read, understand, and analyze client processes as per business rules.
• Process employee tickets and service requests for exit processes (resignations, terminations, retirements) and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Support payroll to process final settlements, full and final calculations, and statutory dues.
• Validate notice period buyout, leave encashment, and deductions per policy.
• Address queries from exiting employees regarding exit formalities and documentation.
• Ensure a smooth and professional offboarding experience.
• Maintain accurate and up-to-date HR records, including exit admin structures.
• Execute processes accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure LWIs are followed and updated regularly and train team members on process updates.
• Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
• Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent.
• Always demonstrate the highest level of customer service.
• Translate business requirements against standard product offerings and development platforms.
• Create prototypes, complete integration testing with delivery platforms, create job aids and other relevant documentation.
• Onboard the content development team on tools/processes.
• Uphold regulatory compliance in service delivery, ensuring employee records, onboarding, and termination procedures adhere to federal and state mandates.
• Lead internal audits of employee files and HRIS data.
• Maintain "audit-ready" documentation for external regulatory bodies.
• Design, coordinate, and facilitate mandatory training sessions, including data compliance and process training.
• Serve as the first tier of support for complex employee relations issues, providing guidance aligned with company policy and legal requirements.
• Assist in drafting and updating the Employee Handbook to reflect changing regulations and internal best practices.

Requirements & Tech Stack

• Workforce Data Admin - Employee Data Process Design
• Experience with HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Experience with HRMS (e.g., SAP, Workday, Oracle).
• Experience in developing web/app-based solutions using common development languages.
• In-depth understanding of authoring tools (Articulate 360, Lectora, Captivate, Flow 2, GOMO).
• In-depth understanding of HTML5, CSS3, JavaScript, XML.
• Experience in developing content for mobile platforms or worked on development of mobile applications (e.g., iOS, Android, Windows Phone).
• Experience undertaking common software quality assurance practices to validate solutions.
• Experience creating detailed software documentation.
• Deep knowledge about Learning Management Systems (LMS) (e.g., CSOD, SABA, SuccessFactors).

Qualifications

• Any Graduation.
• Bachelor's degree in HR, Business Administration, or a related field.
• Relevant experience in HR Service or a compliance-heavy role.
• Written and verbal communication.
• Critical Thinking.
• Problem Management.
• Strong English written/verbal communication skills.
• Strong problem-solving skills and ability to carry out research as necessary.
• Ability to multitask and manage several concurrent work assignments while meeting agreed deadlines.
• Good organizational and prioritization skills.
• Analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results and detail-oriented.
• Focus on high data accuracy.