Full-Time Customer Service Representative
MCI
Savannah, GA0–20 yrs5m agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 20 years · Diploma
- Nice to have
- Customer serviceSalesLead generationCRM
- Work
- On-site in Savannah
- Pay
- Not stated by the employer.
- Skill demand
- Customer service94%Sales26%Lead generation13%CRM11%of 148 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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About the Role
MCI is seeking a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service.
Key Responsibilities
- Assist customers by phone, email, or chat.
- Respond to customer inquiries accurately and efficiently.
- Resolve customer concerns with professionalism and empathy.
- Maintain detailed and accurate customer records.
- Process requests and follow established procedures.
- Meet quality and productivity goals.
- Work collaboratively with internal teams to resolve customer issues.
- Deliver an exceptional customer experience with every interaction.
Requirements & Tech Stack
- Must be 18 years or older.
- High school diploma or GED required.
- Fluent in English.
- Strong verbal and written communication skills.
- Excellent problem-solving and active listening abilities.
- Ability to multitask and work in a fast-paced environment.
- Previous customer service experience is an advantage but not required.
Nice to Have
- Previous outbound sales experience.
- Call center sales experience.
- Experience meeting sales quotas.
- CRM software experience.
- Upselling or cross-selling experience.
- Bilingual or multilingual skills.
Conditions of Employment
- Must be authorized to work in the country where the job is based.
- Subject to program and location requirements:
- Must be willing to submit to a Level II background and/or security investigation with fingerprinting.
- Must be willing to submit to drug screening.