Patient Service Specialist

Baylor Scott & White Institute for Rehabilitation - Dallas, TX

About the Role

• Entry-level position
• Full Time
• Hours vary between Monday - Friday, 8 am - 5 pm
• Compensation depends upon candidate’s years of experience and internal equity.
• Starting salary: $18 - $25 per hour based off experience

Key Responsibilities

• Coordinates patient appointments, working with Center Manager to minimize cancellations and support treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all requests for information from patients, other departments, and physicians.
• Maintains office, orders supplies, and manages mail.
• Willingness to adjust schedule to center needs.
• Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• Performs check-in, check-out, insurance verifications, scheduling, reports, faxing, and scanning.
• Provides outstanding customer service to patients and staff.
• Performs other office duties as assigned.

Requirements & Tech Stack

• Detail-oriented individual
• Ability to work in a fast-paced environment
• HS diploma or GED

Qualifications

• Customer service experience
• Knowledge of insurance verification
• Experience in healthcare, medical, or dental office administration