Associate Account Manager

About Sun IP

Sun IP is a technology-enabled provider of global intellectual property services, supporting law firms and corporate IP teams across filings, translations, renewals, and IP support services.

About the Role

The Associate Account Manager joins the Filing & Translations desk, operating in a one-to-one pod model with a Senior Account Manager. This role focuses on responsiveness, follow-through, and day-to-day service details, complementing the Senior Account Manager's ownership of client relationships and commercial conversations. This is a foundational role with a defined career path toward account ownership.

Key Responsibilities

• Account Coverage and Response
• Own the pod's shared inbox: triage client messages, respond directly, route others, and maintain fast response times.
• Manage the Senior Account Manager's client correspondence.
• Run client requests end-to-end, including quotes, order status, invoice questions, reports, and document requests, coordinating with operations and Client Care.
• Client Relationships and Account Expansion
• Help engage additional stakeholders across client organizations (paralegals, docketing teams, finance contacts).
• Prepare briefs, agendas, and follow-ups for client meetings and account reviews.
• Travel with the Senior Account Manager to client offices and industry events.
• Cross-Sell Coordination
• Flag renewal and additional service opportunities.
• Assist in scheduling and preparing introductions to the IP Solutions business development team.
• Account Administration and CRM Hygiene
• Maintain accurate contacts, activity logging, and engagement documentation in Salesforce.
• Support onboarding, rate schedule updates, portal access, and recurring reporting.
• Participate in regular account reviews and desk planning discussions.

Requirements & Tech Stack

• Core Competencies
• Strong written and verbal communication skills.
• Organized and detail-driven, comfortable managing multiple accounts.
• Service mindset with a bias for fast, accurate response.
• Judgment and discretion with confidential client information.
• Proficiency with, or aptitude to learn: Salesforce, Front, Outreach, LeadIQ, and LinkedIn Sales Navigator.
• Coachability and growth mindset.
• Additional Expectations
• Maintain awareness of IP industry trends and market developments.
• Willingness and ability to travel up to 30% of working time.
• Occasional travel for internal meetings and team collaboration.

Qualifications

• Bachelor's degree.
• 0 to 3 years of client-facing experience in professional services, or junior IP experience (e.g., docketing, paralegal, IP administration).
• Demonstrated ability to manage competing priorities without dropping threads.
• Experience in intellectual property services is a plus, not a requirement.