US-Operations Specialist

About the Role

Apple Retail brings together the best of Apple, helping people do what they love with an only-at-Apple experience. We foster a culture where everyone belongs and is inspired to do their best work. As an Operations Specialist, you will ensure smooth product flow, maintain product availability, complete inventory tasks, support preservation standards, and deliver products to customers and team members. You will engage with enthusiasm and product expertise to offer recommendations that drive sales and support the customer experience.

Key Responsibilities

• Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes.
• Perform product fulfillment tasks and deliver items from Runner requests to customers and team members to create an exceptional customer experience.
• Utilize communication and training resources to stay updated on inventory process changes.
• Conduct demo and restocking tasks to support technology and merchandising priorities.
• Support the Operations Lead with the implementation and maintenance of Apple preservation standards.
• Perform other tasks as needed, including supporting customer-facing activities.
• Contribute to an inclusive environment by respecting differences and demonstrating curiosity.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Requirements & Tech Stack

• Available to work a schedule based on business needs, which may include nights, weekends, and public holidays in the retail store.
• Ability to reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Ability to lift and carry product to various locations within and nearby the store.

Qualifications

• Focus on the customer experience, serving both internal and external customers.
• Be a self-starter who is detail-oriented and organized.
• Ability to prioritize workload and meet deadlines in a fast-paced environment.
• Ability to work in a team environment, demonstrating shared responsibility and accountability.
• Be trusted with sensitive or confidential information.
• Be curious and open to learning from others and helping others grow.