US-Creative

About the Role

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Creative, you foster a learning environment for our customers by helping them set up their products and connect their interests to the Apple ecosystem. Through Apple-led sessions and events, you use your knowledge and interpersonal skills to inspire customers to discover, own, and love Apple products.

Key Responsibilities

• Deliver engaging Today at Apple sessions to encourage strong customer participation.
• Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events.
• Create interactive customer experiences that help others get the most from the Apple ecosystem.
• Drive ownership by recommending solutions that meet customer needs.
• Support customers in setting up their devices.
• Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Requirements & Tech Stack

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.
• Have experience in retail or sales, or related work experience.

Qualifications

• Draw from experience with teaching or public presentations and be comfortable presenting to live audiences.
• Adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings.
• Understand the benefits of the Apple ecosystem and influence others to see those benefits.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Work in a fast-paced environment and balance multiple priorities at the same time.