US-Technical Specialist
Apple
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- TroubleshootingSalesCustomer service
- Work
- On-site in Washington
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting65%Customer service23%Sales11%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
Apple Retail is where the best of Apple comes together. As a Technical Specialist, you will offer technical support and skilled troubleshooting for all customers, while also generating excitement for Apple’s products and services. You will deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also ensures customers are educated about repair options and Apple products and services.
Key Responsibilities
- Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
- Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
- Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
- Work with team leaders to identify recurring repair problems and other service concerns, and ensure that feedback is provided to Apple.
- Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
- Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
Requirements & Tech Stack
- Apple products and services
- Technical troubleshooting
- Customer service skills
- Interpersonal skills
- Fast-paced environment
- Balancing multiple tasks
- Teamwork
- Shared responsibility and accountability
- Handling sensitive or confidential information
Qualifications
- Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
- Reliability in attending work as scheduled.
- Demonstrated technical expertise of Apple products and services.
- Ability to follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
- Ability to navigate customer service issues with care and strong interpersonal skills.
- Consistency in learning about and deepening understanding of Apple products and services and third-party products to enhance the customer experience.
- Ability to work well in a team environment.
- Curiosity and openness to learning from others and helping each other grow.