US-Business Expert

About the Role

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. As a Business Expert, you’re part of a team that’s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services — along with third-party technologies — help you to develop business solutions tailored to the needs of customers. You’re a top sales performer who has exceptional interpersonal and influencing skills, and you’re considered a resource to the wider Retail Store or Contact Center team. You inspire an environment where Apple Retail Business is a part of everyone’s role, no matter how the customer chooses to visit Apple.

Key Responsibilities

• Establish and engage business customers by showcasing our technology.
• Help customers discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
• Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
• Serve as the go-to expert on business solutions, and mentor the team on business customer needs and solutions.
• Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.
• Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.
• Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
• Perform other tasks as needed, including but not limited to providing customer service and support in your line of business.

Requirements & Tech Stack

• Apple products and services
• Third-party technologies
• Customer Relationship Management app

Qualifications

• Available to work a schedule based on business needs that may include nights, weekends, and public holidays in your work location, and reliably attend work as scheduled, in line with local laws.
• Experience in retail or sales, or related work experience.
• Experience with Apple products, services, and solutions.
• Proficient in the local language, both written and spoken (sign language supported).
• Track record of strong performance and results.
• Ability to communicate effectively and tailor communication style to different audiences.
• Ability to work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Ability to build rapport and work effectively with both internal and external customers, including business owners and executives.
• Excellent organizational skills, ability to set priorities, and responsiveness to customer requests.
• Deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends.
• Ability to learn, navigate, and use new tools and systems.