Graduate Engineer Trainee (NOC)

About the Role

Pitney Bowes is seeking enthusiastic and self-driven engineers with strong fundamentals, curiosity, and an automation mindset in Network Operations, Automation, DevOps, and Infrastructure Monitoring. This role is focused on building a modern, automation-first Network Operations Center (NOC) rather than a traditional helpdesk environment. The ideal candidate should possess strong analytical skills, networking fundamentals, and an interest in scripting, observability, and automation technologies.

Key Responsibilities

DevOps (Modern NOC - Automation & Continuous Improvement)

• Assist in automation of monitoring and operational workflows through basic scripting.
• Support infrastructure and network change monitoring as part of CI/CD pipelines.
• Work with monitoring and observability tools (e.g. Grafana).
• Contribute to infrastructure improvements using automation/orchestration principles.
• Develop basic scripts (Python / PowerShell) to reduce manual effort.
• Work with APIs and structured data formats (JSON).
• Support automation initiatives and process optimisation efforts.
• Build foundational understanding of Infrastructure as Code (Terraform) and CI/CD practices.

Network Operations - Incident Management & Coordination

• Monitor network, systems, and infrastructure (LAN/WAN, Wireless, VPN, firewalls, cloud) in a 24x7 environment using standard NOC tools.
• Detect, triage, and respond to alerts, incidents, and outages with defined SLAs.
• Perform first-level troubleshooting across network and system components (routers, switches, wireless, firewalls, circuits).
• Log, track, and manage incidents via ticketing tools (JIRA, ServiceNow etc.).
• Follow established SOPs for troubleshooting and escalation to L2/L3 teams.
• Collaborate with internal teams (Network, Security, Application, Cloud) and external vendors/ISPs for issue resolution.
• Perform routine operational tasks such as configuration backups, patching, upgrades, and health checks.
• Support network changes, validation, and implementation activities.

Documentation & Reporting

• Maintain accurate incident records, RCA documentation, and network artefacts.
• Generate periodic reports on uptime, alerts, and performance trends.
• Update SOPs, runbooks, and internal knowledge base consistently.

Requirements & Tech Stack

Networking Fundamentals (Must-Have)

• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, Routing & Switching.
• Basic understanding of firewall and network security concepts.
• Familiarity with WAN, VPN, and Internet connectivity.
• Exposure to enterprise network devices (routers, switches, firewalls).
• Experience or exposure to monitoring tools (e.g. LogicMonitor, SolarWinds, ManageEngine).

Troubleshooting & Analytical Skills

• Ability to perform initial fault isolation and structured troubleshooting.
• Strong analytical thinking and problem-solving capability and willingness to learn.

DevOps / Automation (Must-Have)

• Scripting skills (Python, Bash, PowerShell).
• Awareness of automation tools (Ansible, Terraform, GitHub) and CI/CD concepts.
• Understanding of cloud fundamentals (AWS/Azure/GCP).
• Basic working knowledge of Linux and Windows operating systems.
• Awareness of REST API, Webhook, CSV, JSON etc.

Soft Skills

• Strong communication and stakeholder coordination skills.
• Ability to work in a 24x7 shift-based NOC environment.
• Good documentation discipline and attention to detail.
• Ability to perform under pressure during incidents and outages.

Qualifications

• Bachelor's degree in Computer Science / IT / Electronics or equivalent.
• 0-2 years of experience (freshers with relevant certifications can be considered).

Preferred Certifications (Not mandatory)

• CCNA / Network+
• DevNet Associate
• ITIL Foundation
• Entry-level Cloud or DevOps certifications (optional)

Individuals with strong learning aptitude, engineering mindset, and passion for building reliable and automated infrastructure operations are sought. This is not a traditional helpdesk or ticket-routing role. Candidates should be interested in automation, observability, and continuous improvement.