Customer Service Representative
WNS
Thane, Maharashtra, India0–2 yrs1h agovia LinkedIn
Posted 13 Nov 2026, 11:19 IST · Last seen open on LinkedIn 13 Nov, 11:45 IST
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Lead generationMicrosoft Office
- Nice to have
- Customer service
- Work
- On-site in Thane
- Pay
- Not stated by the employer.
- Skill demand
- Customer service85%Lead generation10%Microsoft Office7%of 150 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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Company: WNS
About the Role
WNS Global Services is seeking enthusiastic and customer-focused Customer Service Executives for an International Chat Process (Non-IT) role in Thane. This is a full-time position focusing on providing exceptional customer support.
Key Responsibilities
- Handle inbound/outbound customer interactions via chat or other communication channels.
- Respond to customer inquiries professionally and in a timely manner.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions and transactions.
- Provide product, service, and process-related information to customers.
- Follow company policies, quality standards, and customer service guidelines.
- Meet individual and team performance targets.
- Coordinate with internal departments for timely issue resolution.
- Build and maintain positive customer relationships.
Requirements & Tech Stack
- English (Excellent verbal and written communication skills)
- Basic computer proficiency and familiarity with MS Office.
- Ability to work in a fast-paced environment.
Qualifications
- Graduate Freshers are welcome to apply.
- 0-2 years of experience in customer service, customer support, BPO, call center, or related roles is preferred.
- Good problem-solving and interpersonal skills.
- Customer-centric attitude and willingness to learn.
Working Conditions
- Location: Thane
- Shift: Rotational shifts (UK Shifts)
- Working Days: 5 days a week
- Weekly Off: 2 Rotational Offs