Counter Sales Associate
Ferguson
Seattle, WA0–3 yrs3h agovia LinkedIn
Posted 14 Nov 2026, 17:20 ET · Verified open on LinkedIn 14 Nov, 20:34 ET
This job at a glance
- Who can apply
- New grads and up to 3 years
- Must know
- SalesOperationsCustomer service
- Work
- On-site in Seattle
- Pay
- Not stated by the employer.
- Skill demand
- Sales97%Customer service21%Operations12%of 141 similar entry-level jobs posted in the US this week
- Listed
- Nov 14, 2026 · still open
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About the Role
Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to join their team. This role involves being a trusted advisor to plumbing and HVAC contractor customers, leveraging product expertise and problem-solving skills to help customers make informed purchasing decisions.
Key Responsibilities
- Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
- Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC, and related products.
- Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
- Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
- Process transactions efficiently while ensuring accuracy and a positive customer experience.
- Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
- Manage special orders and follow up on order status, back-orders, and delivery timelines.
- Maintain a professional, organized counter environment.
- Assist with inventory management, cycle counts, and stock organization.
- Adhere to all safety regulations, including proper use of PPE.
Requirements & Tech Stack
- Hours: Monday to Friday, 6:00 a.m. to 2:30 p.m.
- Ability to lift up to 50 lbs and stand for extended periods.
- Digital literacy and ability to learn new systems quickly.
Qualifications
- 0–3 years of experience in customer service or sales.
- Prior experience in plumbing/HVAC or related industry is preferred.
- Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
- Strong communication skills for consultative selling and customer engagement.
- Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
- Organizational skills and ability to manage multiple priorities.
- Passion for delivering exceptional customer experiences.