Customer Experience and Delivery Intern

About the Role

Chubb Benefits, a Chubb company, is seeking a Customer Experience and Delivery Intern for a Summer 2027 internship. Chubb Benefits is a leading provider of individual supplemental accident, disability, health, and life insurance products. This internship offers the opportunity to gain career-building experience in a fast-paced, high-energy, growing company.

Key Responsibilities

• Customer journey mapping and persona development.
• Leverage Artificial Intelligence (AI) and machine learning tools to enhance product discovery, automate workflows, accelerate delivery, and generate insights for the product roadmap.
• Evaluate and integrate AI-enabled capabilities into product solutions to improve customer and operational outcomes.
• Assist with change management, ongoing planning, and execution.
• Create and maintain department metrics, managing periodic reporting (daily, weekly, and monthly).
• Download data and convert information to useable Excel files for turnaround tracking and other control reporting/monitoring.

Requirements & Tech Stack

• Critical Thinking
• Excellent Organization
• Problem Solving
• Ability to identify challenges
• Self-motivated/takes initiative
• Continuous learning
• Collaboration
• Efficient in Microsoft Office, especially Excel, Word, and Power Point—Microsoft Access a plus.
• Oral and written communication skills
• Basic analytical, decision making, and problem-solving skills with strong attention to detail.
• Results orientation: a demonstrated ability to meet commitments, including under pressure.
• Intellectual agility: capable and willing to master and apply new knowledge.
• Personal capacity: accepting and welcoming of additional responsibility over time.
• Communication skills: an ability to communicate successfully in various settings.
• Interpersonal/team skills: able to work effectively with colleagues at all levels.
• Self-leadership: an ability to take full ownership of work and show initiative as needed.
• Client focused: understanding of the needs of customers and clients.
• Work ethic: a commitment to hard work and a high ethical conduct.

Qualifications

• Strong record of academic achievement (minimum 3.0 cumulative GPA to qualify).
• Actively enrolled in an undergraduate or graduate program (December 2026 or May 2027 graduate, preferred).

Preferred Majors

• Finance
• Operations Management
• IT
• Computer Science
• Communications
• English
• or another related field

Internship Details:

• Location: Portland area, ME
• Schedule: 10 Weeks (May 24 – Aug. 6), Full-time, M-F 8:30 am – 5:00 pm CT
• Work Model: In-office four days/week
• Pay Rate: $18 to $24 per hour