Support Specialist
Aston Carter
San Diego, CA0–2 yrsJust nowvia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years
- Must know
- TroubleshootingBusiness analysisCustomer service
- Nice to have
- Help deskCRMPower BI
- Work
- On-site in San Diego
- Pay
- $25–$27 an hour
- Skill demand
- Customer service99%Troubleshooting13%Business analysis3%Help desk3%of 143 similar entry-level jobs posted in the US this week
- Listed
- Oct 31, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
We're seeking a Digital Solution Support Specialist to support the digital systems and business applications that power our Customer Care organization. This role is ideal for an early-career professional who enjoys troubleshooting technical issues, working with data, supporting system implementations, and acting as a bridge between business users and technology teams. You'll gain hands-on experience with enterprise applications, digital transformation initiatives, quality assurance, and process improvement while helping drive operational efficiency.
Key Responsibilities
- Provide Tier 1 support for Customer Care systems and digital tools
- Troubleshoot system issues, document findings, and coordinate resolution with IT and Development teams
- Manage and track Help Desk tickets to ensure timely issue resolution
- Support ERP implementation initiatives, including testing, validation, and post-deployment support
- Participate in functional testing and quality assurance activities for new and existing systems
- Gather business requirements and help document processes, workflows, and system enhancements
- Create and maintain system documentation, user guides, and training materials
- Develop reports and analyze data to provide operational insights and support decision-making
- Assist with troubleshooting OCR and other business-critical digital solutions
- Identify opportunities to improve workflows, automate manual processes, and enhance system performance
- Serve as a liaison between Customer Care and technical teams to ensure effective communication and collaboration
- Monitor system performance and support continuous improvement initiatives
Requirements & Tech Stack
- 0-2 years of customer service, technical support, or business support experience
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to learn new technologies and business systems quickly
- Strong organizational skills and attention to detail
- Experience documenting processes, issues, and procedures
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with a passion for continuous improvement
Preferred Qualifications
- Experience with ERP, CRM, or other enterprise business systems
- Power BI or similar reporting and analytics experience
- Familiarity with Help Desk ticketing systems and Tier 1 support processes
- Experience supporting system implementations, testing, or validation activities
- Interest in AI, automation, and digital transformation initiatives
- Exposure to OCR technologies or digital workflow solutions
- Degree in Business, Information Systems, Technology, or a related field
- Experience working in biotech, life sciences, healthcare, or a related industry
Workplace & Compensation
- Job Type: Contract
- Location: San Diego, CA
- Workplace Type: Fully onsite
- Pay Range: $25.00 - $27.00/hr