Field Engineer

About the Role

The Field Engineer will provide engineering support for the sales team, assisting with construction management and after-sales field support. This role involves frequent travel to job sites within a specific territory, with a base at the sales office in the NY area. The position combines both field and office work, including extensive formalized training and mentorship to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites.
• Support installations and equipment start-ups to ensure high-quality outcomes and adherence to engineering principles.
• Handle complex troubleshooting issues.
• Provide customer service and coordinate with all parties: CaptiveAire team, contractors, engineers, installers, CaptiveAire Service.
• Work on job sites and perform data analysis and remote troubleshooting using building management systems (travel required).
• Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Maintain expert-level knowledge of all CaptiveAire products.
• Collaborate closely with the engineering team, service team, local sales team, and customers to achieve optimal outcomes on installed jobs.
• Attend construction trade coordination meetings and startups on-site to ensure successful project completion.
• Review and analyze data from installed equipment to inform product improvements, utilizing the CASLink remote monitoring system.
• Apply mechanical building design knowledge to review customer applications and suggest operational improvements.
• Conduct 3rd party training for outside contractors on CaptiveAire products.
• Submit reports to the Regional Manager and other teams regarding customer feedback, challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• 0-5 years of experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum is preferred.
• Hands-on, technical internship/co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience is strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• If not already completed, engineers are expected to complete the FE Exam in their area of study within 6 months of employment.
• Must be a "go getter".
• Ability to travel for training.
• Proficiency with CASLink remote monitoring system.

Qualifications

• Working knowledge of building management systems.
• Understanding of mechanical building design.
• Proven ability to troubleshoot complex technical issues.
• Excellent interpersonal and customer service skills.