Client Onboarding & Support Specialist

About AssessHub

AssessHub is a B2B SaaS company offering an AI-powered skills assessment and talent analytics platform. Our platform includes SuperBot, an AI assistant that automates hiring and employee development, helping organisations make faster, smarter workforce decisions.

About the Role

Turn every closed deal into a smooth go-live. Once a deal is signed, you take over. You understand exactly what was sold, set it up on the platform, and guide the client through their first 90 days - from kick-off to go-live and hypercare. You work directly with the founders and core leadership team.

Location: Andheri East, Mumbai

Work Mode: Work from Office

CTC: Up to ₹4 LPA

Key Responsibilities

• Sales Handover: Understand from Sales exactly what was sold: scope, commitments, timelines and stakeholders.
• Delivery Planning: Turn commercial commitments into a clear delivery checklist.
• System Setup: Configure client accounts, assessments, users and workflows on the AssessHub platform.
• Kick-off & Training: Run client kick-off calls, onboarding sessions and basic user training.
• 90-Day Management: Track milestones, resolve queries and guide the client to a smooth go-live.
• Hypercare Support: Log issues, coordinate with Product and Tech, and close them within agreed timelines.
• Trackers & MIS: Maintain accurate onboarding trackers, documentation and status reports.
• Handover & Escalation: Flag risks early and hand over a stable, adopting client to Customer Success.

Requirements & Tech Stack

• AssessHub platform
• Excel / Google Sheets

Qualifications

• Diligent, accountable and takes ownership of outcomes.
• Follows processes, checklists and trackers with care.
• Communicates clearly in writing and on calls.
• Learns new software quickly.
• Note: This role is NOT for customer support, client servicing, or account management profiles.