Student Success Manager

Karan Gupta Consulting (KGC)

About KGC

Karan Gupta Consulting (KGC) is a leading education and career consulting firm helping students and families with career planning, university selection, profile building, applications, essays, testing, scholarships, and visas.

The Role

The Student Success Manager will ensure that every student feels heard, supported, informed, and confident throughout their KGC journey. You will conduct regular meetings with students and parents to understand their progress, satisfaction, concerns, changing goals, and expectations, and coordinate internally to ensure the right action is taken.

Key Responsibilities

• Student & Parent Management
• Conduct regular student and parent meetings.
• Build strong, trusting relationships with students and families.
• Understand student goals, concerns, challenges, and changing priorities.
• Ensure students and parents feel comfortable raising issues or concerns.
• Progress & Satisfaction
• Track student progress against their academic and profile-building plans.
• Identify students who are falling behind, disengaged, or need additional support.
• Regularly assess student and parent satisfaction.
• Proactively identify concerns before they become larger problems.
• Collect and communicate actionable feedback to the internal team.
• Issue Resolution
• Act as the first point of contact for student and parent concerns.
• Listen objectively and empathetically and take ownership of issues.
• Coordinate with counsellors, editors, mentors, and other KGC teams to resolve concerns.
• Follow up to ensure issues have actually been resolved.
• Escalate sensitive matters when required.
• Internal Coordination
• Maintain clear communication across KGC teams.
• Ensure important student updates and decisions are documented.
• Track action points and follow-ups.
• Provide management with visibility on student progress, satisfaction, and potential risks.

What We Are Looking For

The most important requirement is exceptional people and communication skills. The ideal candidate is:

• Extremely warm, approachable, and people-friendly
• Highly empathetic and emotionally intelligent
• An exceptional listener and communicator
• Comfortable speaking with both young adults and parents
• Patient, calm, and mature
• Proactive and solution-oriented
• Highly organised with excellent follow-through
• Comfortable handling difficult or sensitive conversations
• Able to build trust quickly
• Comfortable managing multiple students and families

This is not a back-office coordination role. We need someone who can listen deeply, understand student and parent needs, communicate thoughtfully, and take ownership of finding a solution.

Qualifications & Experience

• Bachelor's degree or equivalent
• Prior experience in student counselling, education, customer success, client servicing, relationship management, hospitality, or another people-facing role preferred; freshers are encouraged to apply.
• Experience working with students and/or parents is an advantage.
• Excellent spoken and written English.
• Strong organisational and follow-up skills.

Personality, empathy, communication, and relationship-building ability will matter more than academic qualifications.

What Success Looks Like

A successful Student Success Manager will ensure that:

• Students know what they need to do and feel supported.
• Parents feel informed and confident.
• Concerns are identified and addressed early.
• Internal teams understand changing student needs.
• Students and families consistently feel that KGC genuinely understands and cares about their journey.