Customer Service Representative

About the Role

Customer Service Representatives are responsible for handling complaints, processing orders, and providing information about the various products and services the company provides for its customers. To address any customer needs, the team works closely with the Operations Support and Transportation departments on a daily basis.

Key Responsibilities

• Provides timely and accurate information to incoming customer requests about order status and product details
• Processes customer orders/changes/returns according to established department policies and procedures
• Provides timely feedback to the company regarding service failures or customer concerns
• Partners with the sales team to meet and exceed customer’s service expectations

Requirements & Tech Stack

• Must have experience with MS Office, especially Outlook and Excel
• Must have a flexible working schedule
• Previous experience providing customer service via phone and email
• Previous experience with internal chat-based programs
• Ability to multi-task while recording accurate information
• Detail-oriented

Preferred Skills And Experience

• Knowledge of Ten Key by touch
• Previous experience working with AS400
• Bilingual, particularly in Spanish
• Previous knowledge of the produce industry and varieties of produce

Schedule

• Five 8-hour shifts a week
• Weekends and holidays required
• Start and end time will be anywhere from 7:00 am to 6:00 pm
• Schedule will change with business needs every 4-5 months

Compensation

• $22.14 - $26.82/hour
• Potential 90-day performance-based raise
• Yearly review with possibility of increase based on performance and tenure