Starlink Customer Success Specialist

About the Role

Starlink is delivering high-speed, low-latency internet around the world. Customer Success gets the service on, activated, billed, and growing after a deal is signed. Customer Success Specialists own activations and billing, from a signed contract order to a working account. This entry-level individual contributor role will focus on supporting Starlink operations across Latin America.

Key Responsibilities

• Process orders with accurate products, pricing, commercial terms, contracts, and billing details.
• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing.
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners.
• Support local invoicing processes, including Mexico’s CFDI electronic invoicing requirements, invoice validation, and reconciliation.
• Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips.
• Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable.
• Own past-due balances and unapplied cash on assigned work until fully reconciled.
• Communicate with Spanish-speaking customers and internal teams to resolve operational and billing issues.
• Identify and improve inefficient processes to streamline future orders.

Requirements & Tech Stack

• Professional proficiency in Spanish and English, written and verbal.
• Excel, Salesforce, Smartsheet, or similar tools.
• Willingness to work across time zones, including Latin American business hours, when required.

Qualifications

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination.
• Familiarity with regional invoicing and shipping processes.
• Organized and accurate under high volume.
• Takes ownership of getting orders live and billed correctly.

Preferred Skills and Experience

• Experience supporting customer operations, order fulfillment, or billing in Latin America, particularly Mexico.
• Understanding of shipping, logistics, customs documentation, and delivery processes in the region.
• Experience handling a high volume of orders or tickets without creating avoidable errors.
• Ability to communicate clearly and raise problems early, with a dollar amount and next step.
• Experience building lightweight operational automations or reporting to reduce manual work.
• Experience using an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build a functional script, tracker, or workflow.