Starlink Customer Success Specialist (Brazil)
AviHire
Redmond, WA0–2 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years · Bachelor's degree
- Must know
- OnboardingOperationsAccountingExcelSalesforceCustomer service
- Work
- On-site in Redmond
- Pay
- Not stated by the employer.
- Skill demand
- Operations15%Excel7%Onboarding4%Accounting4%of 148 similar entry-level jobs posted in the US this week
- Listed
- Nov 7, 2026 · still open
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About the Role
Starlink is delivering high-speed, low-latency internet globally. The Customer Success Specialist role focuses on onboarding, activating, billing, and growing customer accounts after a contract is signed. This entry-level position will support Starlink operations in Brazil, with a focus on activations and billing from order to a working account.
Key Responsibilities
- Set up customer accounts for hardware shipment, service activation, and accurate invoicing in Brazil.
- Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners.
- Support Brazilian invoicing processes, including Nota Fiscal issuance, validation, and reconciliation.
- Track shipments, activation dates, and billing milestones; proactively flag delays or potential payment slips.
- Maintain accurate systems and trackers for order status, risks, and pending items.
- Own past-due balances and unapplied cash on assigned work until fully reconciled.
- Communicate with Portuguese-speaking customers and internal teams to resolve issues.
- Escalate issues with a clear problem statement, revenue at risk, actions taken, and a specific ask.
- Identify and improve inefficient processes to streamline future orders.
Requirements & Tech Stack
- Portuguese and English professional proficiency (written and verbal).
- Excel, Salesforce, Smartsheet, or similar tools.
- Experience using an AI coding tool (e.g., Claude Cowork, Cursor, Copilot) to build a functional script, tracker, or workflow.
Qualifications
- Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination.
- Familiarity with Brazilian invoicing requirements, including Nota Fiscal (NF-e) and CNPJ/CPF.
- Understanding of Brazilian shipping, logistics, and delivery documentation processes.
- Ability to communicate clearly and raise problems early, with a dollar amount and next step.
Additional Requirements
- Willingness to work across time zones, including Brazil business hours, as required by customer shipments, activations, or billing deadlines.