Student Support Associate

Job Title: Student Support Associate

Company: HRanker

Location: Gurugram, Haryana

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

Job Overview

We are looking for a Student Support Executive to assist students with their queries, provide timely support, and ensure a smooth experience while using our platform.

Key Responsibilities

• Handle students' queries over phone calls and provide appropriate assistance.
• Attend calls for student support, follow-ups, and query resolution.
• Assist students with login issues, online classes, test series, and other platform-related queries.
• Maintain accurate records of calls, student concerns, and follow-ups.
• Escalate unresolved issues to the relevant team.
• Communicate politely and professionally with students.
• Handle student support chats on the website, respond to queries promptly, and provide appropriate assistance.

Requirements & Tech Stack

• Basic computer knowledge and data-entry skills.
• Comfortable attending calls daily.
• Good listening, communication, and problem-solving skills.
• Patient, responsible, and student-friendly attitude.
• Freshers are welcome to apply.