Customer Success Associate
Topline Pro
Brooklyn, NY0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years
- Must know
- TroubleshootingCustomer serviceOnboardingProject management
- Work
- On-site in Brooklyn
- Pay
- Not stated by the employer.
- Skill demand
- Customer service93%Troubleshooting13%Onboarding3%Project management1%of 149 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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About Topline Pro
Topline Pro is building an AI-powered Shopify for service businesses, helping local service professionals acquire direct business quickly.
About the Role
As a Customer Success Associate, you will be a key part of the customer experience team, answering questions, resolving issues, and providing support. This role offers exposure to multiple teams and the opportunity to build a foundation in a go-to-market career.
Key Responsibilities
- Act as the primary point of contact for customers via calls, texts, and emails, ensuring empathy, clarity, and urgency.
- Troubleshoot customer issues and guide them through solutions.
- Support various teams, including customer support and onboarding.
- Manage tasks using tools such as Asana and Google Workspace.
- Quickly learn new technologies and contribute to improving internal processes.
- Collaborate with Customer Success Managers and onboarding specialists for seamless customer experiences.
- Maintain positive customer sentiment through timely and effective communication.
Requirements & Tech Stack
- Exceptional written and verbal communication skills, with the ability to simplify complex information.
- A genuine passion for helping people and delivering excellent customer experiences.
- Enthusiasm for technical problem-solving.
- Strong organizational and time management skills; capable of managing multiple priorities.
- A growth mindset, open to feedback and eager to learn.
- Comfort working across different teams and systems; flexible and tech-savvy.
- Spanish fluency is a plus.
- Bonus: Prior experience in customer-facing roles (e.g., retail, teaching, acting, hospitality).
Who You Are
- Excited to begin or grow your career in a customer-facing tech environment.
- Enjoy connecting with people and solving problems with a positive attitude.
- Curious, adaptable, and willing to take on new challenges.
- Take pride in delivering high-quality work and care about customer success.
- Possess energy, empathy, and clear communication.