Customer Service Associate
Accenture services Pvt Ltd
Gurugram, Haryana, India1–3 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- 1–3 years of experience
- Must know
- Customer serviceBusiness analysis
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%Business analysis4%of 150 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
Designation: Customer Service Associate
Skill required: Retirement Solutions - Retirement Planning Services
Key Responsibilities
- Processing monetary and non-monetary transactions for assigned clients.
- Ensuring accuracy on transactions processed.
- Strict adherence to non-disclosure of client information by preserving client confidentiality.
- Complying with all client policies, procedures, and Federal, State, Local regulations and escalating issues to management.
- Researching queries and requests sent by Business Partners and Client Support Teams, and replying with minimum response time.
- Taking active participation in process improvements and automation.
- Ensuring Quality Control standards are adhered to.
- Identifying and prioritizing high-value transactions.
- Completing assigned responsibilities and projects within timelines, apart from managing daily BAU.
Requirements & Tech Stack
- Good verbal & written communication skills.
- Good typing skill and attention to detail.
- Good time management skills.
- Ability to work independently.
- Open to core Night shifts based on business requirements.
Qualifications
- Any Graduation.
- Graduate, preferable from commerce background (not mandatory).
- Experience in the US retirement industry (not mandatory).