Customer Support Associate / Executive
Binary Geckos
India0–2 yrs31m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Customer serviceHelp deskCRM
- Work
- On-site in India
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%CRM17%Help desk6%of 149 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
At Binary Geckos, we are looking for customer support professionals who know how to make every customer interaction count.
Work Details
- Work Mode: Remote
- Employment: Full-Time
- Working Days: 6 Days a Week
- Timezone: US Eastern Time (EST/EDT, as applicable)
- Available Shifts:
- 9:00 AM - 6:00 PM EST/EDT
- 3:30 PM - 12:30 AM EST/EDT
- Candidates must be comfortable working either shift, as assigned.
Key Responsibilities
- Handle customer interactions through phone, email, and live chat.
- Manage customer queries, complaints, and escalations professionally.
- Work with CRM platforms, ticketing systems, and customer support tools.
- Maintain response times, resolution quality, and defined SLAs.
- Understand and consistently meet customer support KPIs and performance targets.
- Coordinate with internal teams to ensure timely issue resolution.
Requirements & Tech Stack
- Prior Customer Support experience is mandatory.
- Good understanding of CRM platforms and ticketing systems.
Qualifications
- Excellent spoken and written English communication skills.
- Strong problem-solving and customer-handling abilities.
- Immediate availability
- Comfortable working US night shifts.