Dashboard Administrator (Junior)

About the Role

CACI is seeking a Junior Dashboard Administrator for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers an opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach.

Key Responsibilities

• Assist with preparing Contract Status Reports and Weekly Activity Reports by collecting dashboard metrics, operational data, and performance indicators from various monitoring tools and platforms.
• Support Trip Report documentation by compiling travel-related dashboard data, activity summaries, cost information, and field visit outcomes in required formats.
• Contribute to Quality Management Plan dashboard development by tracking quality metrics, performance indicators, audit findings, and corrective action status.
• Assist with developing integrated operational dashboards providing program-level and user-level views with near-real-time data refresh intervals not exceeding 15 minutes.
• Support Quarterly Spend Plan dashboard preparation by tracking labor hours, costs, and resource allocation across Contract Line Item Numbers (CLINs) and labor categories.
• Collect dashboard data from Data Center Management operations including SDDC resource utilization metrics, cloud infrastructure availability, and capacity statistics.
• Assist with Enterprise Operations Center dashboard data collection by monitoring infrastructure system availability, tracking incident status, and coordinating with DT ENMOC.
• Support enterprise monitoring dashboard development by gathering data from Oracle Enterprise Manager, Splunk, AppDynamics, Zabbix, and other monitoring platforms.
• Contribute to Capacity Management Plan dashboards by collecting performance utilization metrics, capacity statistics, and trend data across IT infrastructure components.
• Assist with disaster recovery dashboard tracking by monitoring 2N redundancy status, automated failover readiness, backup replication metrics, and RTO/RPO compliance.

Requirements & Tech Stack

• Active Secret Clearance
• Basic understanding of data collection, reporting concepts, and dashboard visualization principles.
• Familiarity with Microsoft Office Suite including Excel for data manipulation.
• Ability to learn business intelligence and visualization tools.
• Strong attention to detail with ability to collect, organize, and validate data from multiple sources accurately.
• Effective communication skills with ability to work collaboratively in team environments.
• Eagerness to learn IT operations concepts.

Qualifications

• High School Diploma/GED + 0-3 years of experience in related fields, such as data analysis, IT operations, dashboard support, reporting, or technical support; equivalencies considered.
• Prior experience supporting federal agencies or internships in IT operations or data analytics (Desired)
• Basic knowledge of data visualization tools such as Tableau, Power BI, Splunk dashboards, or business intelligence platforms (Desired)
• Familiarity with IT Service Management (ITSM) concepts, monitoring tools, or exposure to data center operations and infrastructure monitoring (Desired)
• Foundational understanding of SQL for data queries, basic scripting concepts, or coursework in data analytics, statistics, or related technical fields (Desired)