Hospitality & Entertainment Management Development Program Associate

About the Role

The Live! Casino & Hotel Management Development Program is an exciting opportunity for recent college graduates interested in launching a career in the hospitality, gaming, and entertainment industry. This unique program provides the Hospitality & Gaming Operations Management Associate with exposure to a broad range of operational and business functions. The program combines hands-on operational experience, leadership development, executive mentorship, and business education to build well-rounded hospitality and gaming leaders. Associates will collaborate with team members at all levels, developing skills to lead in a dynamic and fast-paced entertainment environment.

Key Responsibilities

• Commit to the successful completion of all phases of the Management Development Program for future leadership opportunities.
• Participate in rotational assignments across hospitality, gaming, and support departments to gain a broad understanding of property operations.
• Learn the key operational functions of casino gaming, hotel operations, guest services, food & beverage, entertainment, and player engagement.
• Complete the Live! Leadership Development Curriculum.
• Develop an understanding of operational performance metrics, financial results, guest satisfaction measures, and revenue-generating strategies.
• Collaborate with leaders and team members to support business objectives and enhance the guest experience.
• Demonstrate flexibility, adaptability, and a willingness to learn in various operational environments.
• Build leadership capabilities through coaching, mentorship, project work, and hands-on operational experiences.
• Master and uphold the Live! 5 Service Standards to consistently deliver exceptional guest service.
• Create memorable experiences that foster guest loyalty and strengthen the Live! brand.
• Work a flexible schedule, including evenings, weekends, holidays, and overnight shifts as required by rotational assignments.
• Perform other duties as assigned.

Requirements & Tech Stack

• Passion for hospitality, gaming, entertainment, and delivering exceptional guest experiences.
• Strong leadership potential with an interest in pursuing a management career in the hospitality and gaming industry.
• Excellent interpersonal, customer service, and communication skills.
• Ability to work effectively in a team-oriented, fast-paced environment.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Demonstrated adaptability and willingness to learn new processes, systems, and operational functions.
• Ability to communicate professionally and effectively in English, both verbally and in writing.
• Ability to read, understand, and follow operating procedures, company policies, and regulatory requirements.
• Proficiency in Microsoft Office and other business-related technology applications.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Gaming Management, Tourism Management, Marketing, Finance, or a related field preferred.
• Flexible working schedule to include weekends and holidays.
• Open to relocation based on future open positions with the organization.
• Ability to obtain and maintain a valid gaming license.

Physical Requirements

• Upbeat, outgoing, and positive attitude.
• Ability to work in a loud, high-energy environment.
• Available to work all shifts: day, swing, weekdays, weekends, and holidays.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Ability to handle multi-tasking heavy work—exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to bend, stoop, and squat.
• Ability to stand for long periods of time without sitting or leaning.
• Ability to climb, bend, stretch, twist, or reach with your body and arms; work under variable temperatures and noise levels.

Working Conditions

• 24/7 high energy casino environment.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• Work in an environment where smoking is allowed.