Customer Experience Intern

About Veeam Software

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running.

About Our Summer Internship Program

Our Summer Internship Program is designed for students entering their final year of university who are eager to gain meaningful, real-world experience in a fast paced, collaborative, and professional environment. The program takes place from May – August 2027 (11-week program).

As a Summer Intern, you'll participate in a comprehensive onboarding experience led by our University Relations team to set you up for success from day one. Throughout the program, you'll also have the opportunity to participate in weekly professional development sessions, networking events, social activities, and other engaging experiences designed to support your personal and professional growth.

About the Role: Customer Experience Intern

As a Customer Experience Intern at Veeam, you’ll support the team in protecting customer trust during complex delivery challenges and escalations. Working directly with the Customer Advocate Program Director, you’ll help build the playbooks, templates, and executive communications that keep cross-functional teams aligned and customers confident. You’ll work on real initiatives that improve adoption, satisfaction, and retention, partnering with Customer Success, Support, and other customer-facing teams. By the end of the summer, you’ll have contributed work that directly shapes how customers realize value from Veeam.

Key Responsibilities

• Build and refine playbooks: Help turn lessons from past escalations into reusable playbooks, checklists, and operating standards the team can apply consistently.
• Create templates and documentation: Develop and maintain templates for escalation intake, status updates, stakeholder communications, and post-escalation reviews.
• Draft communications: Write and edit internal updates and stakeholder communications that are direct, accurate, and easy to act on.
• Contribute to continuous improvement: Spot gaps or inconsistencies in current processes and recommend practical improvements.
• Research CX best practices: Study how leading companies approach CX and recommend ideas Veeam could apply.
• Synthesize customer feedback: Gather feedback from surveys, interviews, and support interactions and distill it into clear, actionable insights.

Requirements & Tech Stack

• Rising Junior or Senior pursuing a Bachelor’s degree in an accredited college or university
• Curiosity about customer experience, B2B technology, and how teams work together to solve problems
• Excellent written, verbal, and communication skills
• Willingness to learn about technology
• Proficiency in Windows and Microsoft Office
• Proficient with MS-Excel with a passion for data analysis
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter

Intern Pay Range

• $20-$25 USD per hour

Benefits

• Paid Company Holidays during your internship
• Tech Stipend to help set up your workspace
• 8 Hours of Paid Volunteer Time through our Veeam Cares Program
• Personal and Professional Development through our Internship Program