Commercial Specialized Servicing Associate

About the Role

This position is 100% remote within the Bank's footprint.

Key Responsibilities

• Input new Warehouse Lending loans and paydowns into the banking core system.
• Process Dealer Floor Plan transactions, including advancing lines based on dealer requests.
• Verify proper payment and payoff.
• Contact dealers or mortgage warehouse customers with issues.
• Post payments and payoffs to Dealer Floor Plan software and Warehouse Lending loans into the banking core system.
• Perform quick turn-around with daily processing of wires and FTM.
• Maintain communication via email and phone with Mortgage Warehouse Lenders, Floor Plan Dealers, dealerships, and customers.
• Download, save, and distribute weekly Dealer Floor Plan reports to lenders.
• Monitor serviced loan transactions and notify customers of returned payments.
• Post payments, including for participation loans, per instructions from the lead bank.
• Process remittance paperwork for participation loans as the lead bank.
• Process incoming and outgoing wires daily.
• Provide support and assistance to branches and various departments via email or phone.
• Post BHG loan payments and handle associated processing activities.
• Ensure accurate and timely processing of commercial loan onboarding and maintenance.
• Collaborate with peers and leaders effectively.
• Demonstrate a willingness to change processes and technological capabilities.
• Learn new systems and processes to streamline and scale work.
• Perform work within customer service level expectations and key vendor processing timelines.
• Perform daily work as defined with accuracy.

Requirements & Tech Stack

• Banking core system
• Dealer Floor Plan software
• Microsoft products including Word, Excel, and Access
• Ability to understand and utilize banking industry technology.

Qualifications

• Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
• Possess clear, concise, effective written and oral communication skills.
• Ability to interact effectively within a team and with customers.
• Demonstrated ability to manage priorities and meet critical deadlines.
• Strong organizational and prioritization skills.
• Team player with a positive outlook.
• Willingness to provide superior service.
• Ability to interact with outside customers when needed.
• Ability to provide superior service to internal departments.
• Ability to multi-task and function effectively under stressful conditions.
• Ability to work in a team environment as well as independently.
• Ability to perform detailed work.
• Ability to maintain confidentiality.
• Ability to handle workload pressure and deadlines.
• Must acquire and maintain proficiency in the Bank's policies and procedures and adhere to all applicable laws, rules, and regulations.
• Complete all assigned compliance training in a timely manner.
• High school diploma or GED required.
• Associate's degree preferred.