Front Office Associate

About the Role

Our jobs aren’t just about giving guests a smooth check-in and checkout. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Key Responsibilities

• Creating a safe work place.
• Following company policies and procedures.
• Maintaining confidentiality.
• Protecting company assets.
• Upholding quality standards.
• Ensuring your uniform, personal appearance, and communications are professional.
• Being on your feet and moving around (stand, sit, or walk for an extended time).
• Taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Requirements & Tech Stack

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications mentioned.

Qualifications

• Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time).
• Guest Experience Experts will be taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
• Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.