Desktop Support Engineer
Institute for Academic Excellence(IAE)
Hyderabad, Telangana, India0–3 yrs1m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 3 years · B.Tech / B.E., BCA, B.Sc or B.Com
- Must know
- TroubleshootingNetworkingOperationsHelp desk
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting70%Networking53%Operations32%Help desk29%of 99 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Role
Institute for Academic Excellence (IAE) is seeking a Desktop Support Engineer to ensure the smooth operation of its people and systems. This role is ideal for individuals who enjoy solving technical problems and empowering users with their technology. Freshers are welcome to apply.
Location: Street No.12, Himayathnagar, Hyderabad, Telangana. 500029 (On-site)
Employment Type: Full-time
Salary: INR 2.5 – 3 LPA
Key Responsibilities
- Provide in-person support to troubleshoot technical problems.
- Install and configure computers, software, peripherals, and networking equipment.
- Resolve issues with internet connectivity, printers, scanners, phones, and other equipment.
- Diagnose system failures and identify root causes.
- Handle password resets, email access issues, and other day-to-day requests.
- Escalate complex issues to the right teams, with clear documentation.
- Run orientation and training sessions for users, and create quick-start guides.
- Track IT inventory and software licenses, and coordinate equipment purchases with vendors and procurement.
- Log every issue and its resolution in our ticketing system.
Requirements & Tech Stack
- Good working knowledge of operating systems.
- Understanding of hardware components, printers, mobile devices, and networks.
- Familiarity with LAN/WAN, Wi-Fi, and VPN concepts.
- Ability to read system logs and run diagnostics to pinpoint faults.
- Familiarity with productivity, collaboration, and security tools.
- Basic scripting (e.g., PowerShell) for task automation is a plus.
Qualifications
- B.Tech / B.Sc. / BCA / B. Com
Soft Skills
- Clear, patient communication with non-technical users.
- Good teamwork and problem-solving.
- Careful documentation.
- Managing a high volume of requests and prioritizing well.