Executive Customer Relationship

About the Role

• This is a full-time, on-site position based in Bengaluru.
• Focuses on managing and nurturing customer relationships, serving as a primary point of contact for queries, service requests, and issue resolution.
• Involves handling inbound and outbound communications, ensuring timely follow-up, and coordinating with internal teams for high-quality service and support.
• Responsibilities include maintaining detailed customer records, tracking satisfaction levels, identifying opportunities to enhance engagement, and contributing to retention and loyalty initiatives.
• Supports cross-functional projects to improve customer experience and align with LifeCell’s commitment to trust and care.
• Business Division: BioBank (Health Bank).
• Position: Executive Customer Relationship (ECR) / Key Account Executive (KAE).

Key Responsibilities

• Doctor & Hospital Relationship Management:
• Conduct in-person monthly meetings with assigned Gynaecologists to address feedback, deliver industry updates, and strengthen partnerships.
• Utilise relationships with hospital staff to collaborate on raising awareness and enrolling expectant parents for stem cell banking services.
• Key Account Management:
• Establish corporate partnerships with existing & new hospitals specializing in women and child care services to drive business growth.
• Engage in proactive education of expectant parents through personalized counseling or elevator pitches about the benefits of stem cell banking.
• Distribute educational materials during hospital visits to stimulate interest and awareness.
• Marketing Event Management:
• Execute minimum four marketing events per month to enhance brand visibility & patient engagement.
• Customer Delight Management:
• Gather pertinent client information to initiate cold calls and facilitate professional in-person presentations at their home, office, or hospital.
• Deliver engaging presentations to expectant parents to consistently meet specified sales targets.
• Deposit client funds in the company's bank account within specified timelines.
• Ensure timely provision of sample collection kits for clients and coordinate seamlessly with the paramedic team during childbirth.
• Ensure clients and healthcare professionals receive excellent post-sales service for satisfaction, retention, and referrals.
• Market Intelligence:
• Provide actionable insights to drive strategic decisions based on industry trends and opportunities.
• Performance Management:
• Meet responsibilities, adapt to change, and perform extra tasks assigned by superiors & the company.

Requirements & Tech Stack

• Vehicle: Two wheeler with valid driving licence.
• Availability: Weekends and late evenings. A week-off will be provided between Tuesday and Thursday.
• Language: Proficient in English & local languages.
• Attributes: Rapport-building, Proactivity, Collaboration, Adaptability, Incentives-driven.

Qualifications

• Educational Qualification: BSc or MSc or Biotech or Pharma or MBA.

Learning Opportunities

• Build strong connections with healthcare professionals & medical institutions.
• Hone effective communication and host captivating marketing events.
• Master delivering persuasive presentations & delighting customers to meet sales goals.

What You Will Get

• Compensation and Benefits:
• CTC + Attractive Monthly Incentives.
• Local Conveyance.
• Comprehensive Medical Insurance.
• Company-Provided Tablet.
• Salary Advance Loan.
• By Your Own Device (BYOD).
• Career Growth and Development:
• Speedy Path to Promotion.
• Professional Development & Training Opportunities.
• Opportunities for Internal Mobility or Transfers.
• Win Trips to National & International Destinations.
• Employee Recognition and Engagement:
• Performance Recognition & Awards Program.
• Employee Recognition & Appreciation Events.
• Employee Referral Program with Incentives.
• Work-Life Balance and Well-being:
• Vibrant Company Culture.
• Team Building Activities and Events.
• Supportive & Collaborative Team Environment.
• Open Door Policy for Feedback & Suggestions.