O2C Voice Process
HCLTech
Chennai, Tamil Nadu, IndiaFresher59m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- Customer serviceStakeholder managementSalesOperationsAccountingExcel
- Nice to have
- SAP
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service41%Sales17%Operations10%Stakeholder management5%of 99 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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Job Title: Order to Cash (O2C) Customer Service Associate - Fresher
Location: Chennai
Employment Type: Full-Time
Interview Details
- Date: 31st of October 2026
- Timings: 9:30 AM - 1:00 PM
- Venue: No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Near HDFC Bank ATM, Sholinganallur, Chennai - 600119
- HR SPOC: Shinaz/Yuvapriya
Job Summary
Seeking enthusiastic and customer-focused fresh graduates for the Order to Cash (O2C) Customer Service team. The role involves supporting customer order management, coordinating with internal stakeholders, handling customer inquiries, and ensuring smooth order fulfillment through the end-to-end O2C process.
Key Responsibilities
- Manage customer orders from receipt to delivery.
- Process sales orders accurately in ERP systems such as SAP, Oracle, or Microsoft Dynamics.
- Respond to customer queries via email, phone, or chat in a timely and professional manner.
- Coordinate with Sales, Logistics, Supply Chain, Finance, and Warehouse teams for order fulfillment.
- Track shipment status and proactively communicate updates to customers.
- Handle order modifications, cancellations, and returns.
- Assist in resolving customer complaints and service-related issues.
- Support invoice-related inquiries and collaborate with Accounts Receivable teams.
- Maintain accurate customer records and transaction documentation.
- Adhere to service level agreements (SLAs) and quality standards.
Requirements & Tech Stack
- Bachelor's degree in Commerce, Business Administration, Management, Economics, Arts, Science, or a related field.
- Good verbal and written communication skills.
- Basic knowledge of MS Office applications, especially Excel and Outlook.
- Strong customer service orientation and problem-solving skills.
- Ability to work in a fast-paced and team-oriented environment.
- Willingness to work in shifts.
Preferred Skills
- Understanding of Order-to-Cash (O2C) processes is an advantage.
- Familiarity with ERP systems (SAP, Oracle, Dynamics) is a plus.
- Strong attention to detail and analytical thinking.
- Ability to prioritize tasks and manage multiple responsibilities.
Qualifications
- Fresh graduates are encouraged to apply.
- Engineering Graduates are not eligible.
Key Competencies
- Customer Focus
- Communication Skills
- Team Collaboration
- Attention to Detail
- Time Management
- Problem Solving
- Adaptability
Career Growth Opportunities
- Customer Service Executive
- O2C Analyst
- Order Management Specialist
- Accounts Receivable Associate
- Supply Chain Operations Analyst