Ops Support Expert
Amazon
Bengaluru, Karnataka, India0–5 yrs3m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 5 years · Bachelor's degree
- Must know
- Stakeholder managementMicrosoft Office
- Nice to have
- ExcelOperationsAuditingSQL
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Operations47%Stakeholder management28%Microsoft Office16%Excel6%of 100 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
The Process Associate (Level 3) executes defined workflows in an SOP-driven environment, ensuring tasks are completed accurately, consistently, and within SLA timelines. The role requires strict adherence to standard operating procedures, with a focus on quality, productivity, and compliance. The role operates in a fast-paced environment and requires a self-starter with strong attention to detail and analytical rigor. The candidate should be able to work effectively across teams, partners, and leadership, using data to drive clear and structured communication. The role also requires the ability to independently identify and resolve issues with minimal guidance.
Key Responsibilities
- Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence
- Perform input validations and follow checklists to ensure completeness of outputs
- Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
- Maintain process compliance and documentation standards
- Support volume spikes and task transitions based on business needs
- Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
- Make sound decisions when handling ambiguous or incomplete information
- Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
- Participate in training and cross-skilling across multiple tasks
- Identify operational challenges and recommend improvements, including automation and process enhancements
- Work in rotational shifts within a 24/7 environment with weekly offs on any two days
Qualifications
- Bachelor's degree
- Communication Skills: Strong verbal and written English communication skills
- Strong attention to detail and ability to follow structured instructions
- Analytical and problem-solving skills
- Ability to manage repetitive tasks across different workflows with high accuracy
Preferred Qualifications
- Experience in operations or SOP-driven environments
- Familiarity with quality metrics and audit processes
- Ability to handle multiple tasks with quick turnaround times
- Technical Skills: Proficiency in MS Excel. Knowledge of VBA, SQL, and Data Warehousing is a plus.
- Key Metrics: Productivity (TPH/Output per hour), Quality/Error Rate, SLA/TAT adherence, SOP compliance