Data Center Engineering Operations Engineer

About the Role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. The role provides ownership and accountability for the 'hands-on' management of the Mechanical, Electrical (M&E) infrastructure across ADSIPL’s Data Centers in India.

Key Responsibilities

• Operations and Maintenance
• Ownership of all Data Center changes, events, incidents, and problems from beginning to end, including oversight of post-mortems, root cause analysis, and follow-up resolution actions.
• Responsible for planning and executing maintenance/repairs of site-critical facility infrastructure.
• Responsible for Asset and Inventory management.
• Develop and maintain method statements, standard operating procedures, emergency response procedures, and preventive maintenance programs.
• Ensure standardization and consistency with best-in-class operating practices.
• Develop a deep knowledge of the design intent, operational alternatives, and contingency plans for all Data Center systems.
• Manage engineering aspects of Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training, and development.
• Manage Health & Safety, local statutory requirements, environmental, and energy management.
• Develop and deliver regular engineering reports and ensure adherence to contracted deliverables including SLAs and KPIs.
• Communicate operating philosophies, technical information, objectives, and expectations to Amazon personnel and vendor critical facilities management teams.
• Provide hands-on facility support where required (e.g., installation, decommissioning, replacement of faulty equipment, internal audits).
• Oversee technical compliance auditing and the timely close-out of corrective action plans.
• Perform annual operational reviews focusing on compliance with Amazon standards and applicable regulatory requirements.
• Manage the development and delivery of the portfolio of Energy/Environmental Management Programs.
• Stay informed on Data Center industry innovation.
• Incident and Emergency Response
• Review incident reports, document trend summaries, and provide updates and recommended actions to management.
• Manage information flow during incidents and provide regular updates to management.
• Manage and coordinate with vendors to resolve incidents during emergency situations, which may require on-site dispatch.
• Ensure 24x7 shift operations are conducted safely and securely without availability impact.
• Day-to-Day Tasks
• Assist in troubleshooting of facility and rack-level events within internal SLAs.
• Perform rack installs, rack decommissioning, and facility management.
• Provide operational readings and key performance indicators to ensure uptime.
• Manage the on-site presence of contractors, sub-contractors, and vendors, ensuring work aligns with established practices, procedures, and local legislation.
• Perform and oversee maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.

Requirements & Tech Stack

• 24x7 on-call, scheduled weekend work support, and rotational shift work.
• Work schedule changes depending on specific site needs; shifts can be up to 12-hours and may rotate.

Qualifications

• Basic Qualifications
• High school or equivalent diploma.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, OR 2+ years of electrical or mechanical engineering experience.
• Experience in an operational role.
• Preferred Qualifications
• 2+ years of data center engineering experience.
• 1+ years of data center or mission critical facilities (e.g., hospital, military facility, public safety facility) experience.
• 1+ years of electrical or mechanical experience.