Auto Damage Trainee (Field)
GEICO
San Jose, CAFresher3h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Diploma
- Nice to have
- Customer service
- Work
- On-site in San Jose
- Pay
- Not stated by the employer.
- Skill demand
- Customer service38%of 100 similar entry-level jobs posted in the US this week
- Listed
- Nov 5, 2026 · still open
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About the Role
As a Field Auto Damage Trainee, you will provide reassurance and solutions that make a difference in our customers' lives after an accident. This is not a remote role; you will be required to work in the territory listed on the job posting.
Key Responsibilities
- Inspect and assess vehicle damage.
- Estimate vehicle repair costs.
- Negotiate equitable settlements.
- Partner with body shops, rental companies, and parts providers.
- Consult with involved parties.
- Review insurance contracts.
- Manage rental cars.
- Resolve customer concerns, ensuring a positive experience.
- Drive customer satisfaction through meaningful interactions.
Requirements & Tech Stack
- High School Diploma or GED required; College degree preferred.
- Valid driver’s license that meets company underwriting guidelines required.
- Availability to work evenings, weekends, and holidays.
Qualifications
- Customer-facing experience preferred.
- Experience in high-volume call centers with KPIs and measurable goals preferred.
- Active Adjusters license preferred (training and exam fees provided).
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
Professional Growth
- Licensing and continuing education at no cost.
- GEICO's industry-leading paid trainee program includes required hands-on experience at our Ashburn, VA training facility.
- Field training with mentors.
Field Territory
- GEICO Fleet vehicle assigned and responsible for the San Jose, CA area.