Personal Banking Representative

About the Role

FirstBank is seeking a Personal Banking Representative to assist customers, process transactions, open new accounts, and inform them about products and services.

Key Responsibilities

• Assist customers with a wide range of inquiries and requests.
• Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers.
• Maintain a balanced cash drawer.
• Open new accounts and provide product/service information.
• Accept wire order agreements, stop payment requests, and dispute forms.
• Process transactions accurately and adhere to all compliance requirements.
• Review daily reports and perform maintenance on accounts.
• Recognize and develop opportunities for cross-selling FirstBank products and services.
• Sell bank products and meet company sales goals.
• Demonstrate knowledge and understanding of new account systems, account documentation requirements, and disclosures.
• Perform other duties and projects as assigned.
• Understand and comply with all provisions of the Safety in the Workplace policy.
• Hours may vary from 35-40 hours per week.

Requirements & Tech Stack

• New account systems
• Cash handling (preferred)
• Customer service (preferred)
• Basic mathematic skills
• Problem-solving skills
• Sales environment comfort
• Detail-orientation
• Ability to multi-task and change directions quickly.

Qualifications

• Entry-level job with little or no prior relevant work experience in the function.
• Good customer-service skills and the ability to work well with others.

Working Conditions And Physical Requirements

• Frequently remains stationary.
• Frequently operates a computer and other office machinery (calculator, copy machine, computer printer).
• Occasionally moves about inside the office.
• Occasionally positions self to access drawers and shelves.
• Frequently reaches for and handles paperwork and files.
• Constantly communicates with customers, coworkers, and management in-person and on the phone.
• Must be able to exchange accurate information.

Salary Range

$20.00 Per Hour

Benefits

• Paid Time Off/paid leave programs
• 401K/Employee Stock Ownership
• Medical insurance (United Healthcare)
• Dental insurance (MetLife)
• Vision insurance (VSP)
• Employee tuition reimbursement
• Volunteer Time Off
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance/AD&D

Additional Information

• This job opportunity is expected to close on 4/27/26.
• Location to be determined at a later date between the EVER and ASPNPK branches.
• FirstBank does not currently offer fully remote positions, except as required by law.