d'Lite Cashier/Expo

About the Role

The Cashier/Expo is a front-of-house team member responsible for superior customer satisfaction through positive customer management. This role involves greeting, menu guidance, payment processing, loyalty benefits, and ensuring core values are carried out. The Cashier/Expo is expected to be a role model for company culture, exhibiting high standards in guest experience, service, and maintaining a clean, friendly, and safe dining environment.

Reports directly to the assigned Shift Leader (SL) and General Manager (GM).

Key Responsibilities

• Professionally and enthusiastically greet customers, guide them through the menu, and process orders efficiently with a friendly, positive attitude aligned with company core values.
• Demonstrate superior knowledge of the entire menu, including ingredients, modifications, allergens, and upcharge costs.
• Field inside, drive-thru, and phone orders.
• Perform work of other team members as needed.
• Operate a Point of Sale system (POS), accurately reconcile daily checkouts, sales, tips, and credit cards.
• Adhere to proper cash handling procedures at all times.
• Abide by policies and procedures for comps, voids, employee food, and customer loyalty programs.
• Complete position Primary and Secondary Responsibilities, as well as Daily Duties, at a superior level.
• Address customer complaints and report to the SL and/or GM.
• Perform table touches to ensure order accuracy, food quality, needed refills, and guest satisfaction.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude and present professional conduct and appearance at all times.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance. Scheduled working hours range from Sunday – Saturday, 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours in length.

Requirements & Tech Stack

• Must be 18+ years of age.
• High school graduate.
• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Basic math and computer skills.
• Successful completion of General Team Member Training Certification.
• Successful completion of Cashier/Expo Training Certification.
• Availability to work on weekends.
• Reliable transportation.
• Fluent in English (speaking and writing).

Preferred Qualifications

• Prior restaurant experience.
• Proficiency on Aloha POS.
• Ability to handle multiple projects simultaneously and efficiently.

Physical Demands

• Lifting + Carrying:
• 1-10 lbs: Continuously (Food items, paper goods, office items, buss tubs)
• 11-20 lbs: Frequently (Water dispenser)
• 21-35 lbs: Occasionally (Trash/Recycle)
• Posture:
• Standing: Continuously
• Walking: Frequently
• Bending: Frequently
• Squatting: Frequently
• Reaching: Frequently
• Grasping: Frequently
• Sitting: Never
• Kneeling: Rarely
• Crawling: Never
• Climbing: Never