d'Lite Barista

About the Role

The Barista is a part-time Front of House team member responsible for superior customer satisfaction through drink accuracy and efficiency, ensuring core values are carried out. The Barista is expected to be a role model for company culture and maintain the highest standards in guest experience, delivering the best drinks and service in a friendly and safe environment.

Key Responsibilities

• Provide superior customer service through fast, efficient, accurate, and proper drink production to company standards.
• Continuously test drink products for taste, appearance, and consistency.
• Clean and maintain the barista station and equipment regularly.
• Possess superior knowledge of the entire drink menu, including ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by greeting customers professionally and enthusiastically, guiding them through the menu, and processing orders efficiently with a positive attitude.
• Complete primary, secondary, and daily duties at a superior level.
• Maintain a calm demeanor during high-volume periods or unusual events to keep the store operating to standard and set positive examples for the team.
• Field inside, drive-thru, and phone orders as needed.
• Operate a Point of Sale system (POS) at times.
• Perform work of other team members as needed.
• Adhere to proper cash handling procedures at all times.
• Address customer complaints and report to the Shift Leader (SL) and/or General Manager (GM).
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude, professional conduct, and appearance at all times.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Prefer prior customer service experience.
• Prefer prior Barista experience (not required).
• Dependable, honest, trustworthy, possesses integrity.
• Positive attitude and great personal drive.
• Courteous and enthusiastic.
• Willingness and ability to learn in a fast-paced sales environment.
• Exceptional communication skills.
• Exceptional guest services skills.
• Basic math and computer skills.
• Prefer proficiency on Aloha POS (not required).
• Prefer ability to handle multiple projects simultaneously and efficiently.
• Successful completion of General Team Member Training Certification.
• Successful completion of Barista Training Certification.
• Ability to learn and maintain knowledge of company products and procedures.
• Availability to work on weekends.
• Reliable transportation.

Scheduled working hours range from Sunday – Saturday from 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours in length.