Engineer
Tata Communications
Pune Division, Maharashtra, India0–4 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- OperationsTroubleshootingCustomer service
- Work
- On-site in Pune Division
- Pay
- Not stated by the employer.
- Skill demand
- Customer service50%Operations19%Troubleshooting9%of 78 similar fresher jobs posted in India this week
- Listed
- 9 Nov 2026 · still open
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About the Role
- Manage customer queries and operations.
- Operational role seeking appropriate guidance and advice to ensure delivery of quality outcomes.
Key Responsibilities
- Take ownership of customer issues reported and solve their problems by providing resolutions.
- Research, diagnose, troubleshoot, and identify solutions to resolve system or application issues.
- Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
- Ensure SLAs are achieved and work proactively to maintain them.
Requirements & Tech Stack
- Prior experience providing customer service support in fast-paced, high availability, 24x7 environments.
- Maintain awareness of latest technologies in the domain.
Qualifications
- Graduate degree.
- Demonstration of problem-solving skills.