Customer Success Executive

About the Role

Jetflix.ai is seeking a Customer Success Executive for a full-time, on-site position in Mumbai. This role is responsible for managing customer relationships throughout their lifecycle, ensuring smooth onboarding, product adoption, and ongoing satisfaction with Jetflix.ai solutions.

Key Responsibilities

• Respond to customer inquiries.
• Coordinate with internal teams to resolve customer issues.
• Monitor customer account health.
• Identify opportunities to improve customer outcomes.
• Track customer usage and engagement metrics.
• Support renewal and retention efforts.
• Provide feedback to product and operations teams to enhance services.
• Communicate proactively with customers.
• Maintain clear documentation of customer interactions.
• Represent the customer’s voice within the organization.

Requirements & Tech Stack

Office Location: Lower Parel, Mumbai

Salary: 20-30k per Month

Qualifications

• Strong customer success focus, with skills in Customer Satisfaction and Customer Retention.
• Experience in Customer Support, including handling queries, resolving issues, and maintaining positive customer relationships.
• Proficiency in Account Management, overseeing multiple accounts, tracking performance, and supporting renewals.
• Solid Analytical Skills to interpret customer data, identify trends, and propose actionable improvements.
• Excellent written and verbal communication skills, with the ability to explain technical concepts in simple terms.
• Ability to work collaboratively with sales, product, and technical teams in a fast-paced environment.
• Prior experience in SaaS, AI, or technology-driven products is preferred.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Strong organizational skills, attention to detail, and a customer-first mindset.