Customer Contact Comms Associate, Voice
Accenture
Bengaluru, Karnataka, India0–7 yrs2h agovia LinkedIn
Posted 14 Nov 2026, 13:15 IST
This job at a glance
- Who can apply
- Freshers and up to 7 years
- Must know
- Customer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%of 144 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
- Designation: Customer Contact Comms Associate - Voice
- Experience: 0 - 7 Years
- Qualifications: Any Graduation
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Key Responsibilities
- Align with Customer Support vertical.
- Manage and resolve customer queries.
- Handle escalations and complaints from dissatisfied customers, providing resolutions.
- Close faults and complaints within SLAs.
- Analyze and solve lower-complexity problems.
- Interact with peers within Accenture before updating supervisors.
- May have limited exposure with clients and/or Accenture management.
- Receive moderate level instruction on daily work tasks and detailed instructions on new assignments.
- Make decisions that impact own work and potentially the work of others.
- Act as an individual contributor as part of a team with a focused scope of work.
- May require working in rotational shifts.
Requirements & Tech Stack
- Skill required: Omnichannel - Customer Communications
- Preferred for candidates good in email and chat processes.
- Preferred for candidates with good typing skills.
Qualifications & Skills
- Adaptable and flexible.
- Ability to perform under pressure.
- Ability to establish strong client relationships.
- Written and verbal communication.
- Commitment to quality.