Property Operations Associate

About JadeCaps

JadeCaps is an AI-first property management and monetization platform. It transforms the short-term rental landscape across India and Southeast Asia by integrating dynamic pricing, calendar synchronization, AI chatbots, and owner dashboards. JadeCaps helps second-home owners maximize earnings while delivering high-quality guest experiences. The company supports 500+ owners across India, Indonesia, Thailand, and Dubai. Its ecosystem includes:

• StayJade: A Gen Z-focused luxury stay app.
• RedOlive: A premium serviced apartment brand for mid- to long-term urban stays.
• Jade PMS: An AI-powered operating system for short-term rentals.

JadeCaps focuses on standardizing the fragmented STR industry in Asia.

About the Role

The Property Operations Associate is a full-time, on-site role based in Bengaluru South. This role involves overseeing day-to-day property operations. It includes coordinating check-ins and check-outs, ensuring property readiness, and maintaining high standards of cleanliness and maintenance. The associate will liaise with guests, vendors, and internal teams to resolve issues promptly, support smooth turnaround between bookings, and uphold JadeCaps’ service quality.

Key Responsibilities

• Oversee day-to-day property operations.
• Coordinate check-ins and check-outs.
• Ensure property readiness.
• Maintain high standards of cleanliness and maintenance.
• Liaise with guests, vendors, and internal teams to resolve issues.
• Support smooth turnaround between bookings.
• Uphold JadeCaps’ service quality.
• Monitor occupancy and performance metrics.
• Implement operational processes.
• Document property issues.
• Provide feedback to improve workflows.
• Support guest communication.
• Manage on-ground escalations.
• Contribute to a consistent and reliable guest experience across the portfolio.

Qualifications

• Strong Operations skills, including coordination, process execution, and on-ground problem-solving.
• Solid Interpersonal Skills and Customer Service abilities to interact effectively with guests, owners, vendors, and team members.
• Analytical Skills to track property performance, interpret data, and suggest operational improvements.
• Clear and professional Communication skills, both verbal and written.
• Ability to work on-site in Bengaluru South with a hands-on approach and high attention to detail.
• Comfort with using digital tools, property management systems, and basic spreadsheets or dashboards.

Preferred, but not mandatory

• Relevant experience in property management, hospitality, or operations roles.
• A diploma or bachelor’s degree in hospitality, business, or a related field.