People Operations Coordinator

About the Role

The People Operations Coordinator drives the daily execution of key People Operations programs and processes, overseeing onboarding and offboarding, resolving employee inquiries, and managing people analytics and reporting.

Key Responsibilities

• Serve as the primary point of contact for employee inquiries regarding basic policies, benefits, and workplace tools, routing complex issues to senior team members when necessary.
• Coordinate new hire communications, background checks, I-9 verification, and orientation scheduling.
• Facilitate offboarding logistics, exit survey distribution, equipment return coordination, and termination checklists.
• Maintain accurate employee records, organizational charts, and files in our HRIS system while ensuring strict data privacy and compliance.
• Partner with payroll to provide required reporting and data audits for payroll cycles.
• Generate weekly, monthly, and quarterly HR metrics (headcount, turnover, time-to-fill, ticket SLA compliance), and ad hoc report requests.
• Drive improvement across HR workflows by actively evaluating and integrating AI tools and solutions.
• Maintains People Ops information in Confluence.
• Perform other duties as assigned.

Requirements & Tech Stack

• Experience with and knowledge of People Operations best practices at a growing company.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficiency with or the ability to quickly learn ADP WorkforceNow, Greenhouse, Lattice, and ChartHop.
• Strong analytical and problem-solving skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent verbal and written communication skills in English.

Qualifications

• 0-2 years of experience in Human Resources, Recruiting Coordination, or administrative/customer-facing roles.
• Bachelor's degree in Human Resources, Business Administration, or related field or the equivalent combination of education and experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.