Sales Associate

About the Role

The Sales Associate is a full-time, on-site role based in Chennai, responsible for driving cruise bookings and promoting Littoral Cruises’ luxury offerings.

Key Responsibilities

• Engage with prospective and existing guests via in-person visits, phone, email, and digital channels.
• Understand guest needs and recommend suitable cruise packages and experiences.
• Manage inquiries.
• Prepare price quotes.
• Follow up on leads.
• Maintain accurate records in sales and customer relationship systems.
• Collaborate with marketing and operations teams to support promotional campaigns.
• Coordinate group bookings.
• Ensure a seamless pre-journey experience for guests.

Requirements & Tech Stack

• Sales and customer service skills: including lead generation, relationship building, and closing sales.
• Communication and interpersonal skills: such as clear spoken and written communication, active listening, and confidence in interacting with diverse guests.
• Basic business and administrative skills: including record-keeping, use of CRM or sales software, and organization of bookings and follow-ups.
• Collaboration and problem-solving skills: including the ability to work in a team, handle guest concerns, and find solutions that align with company policies.
• On-site work in Chennai, with flexible hours as needed.
• A strong interest in cruises, travel, and guest experience.

Qualifications

• Relevant experience in hospitality, travel, tourism, or retail sales is beneficial.
• Familiarity with luxury or high-end customer experiences.
• A bachelor’s degree or equivalent experience in Business, Marketing, Hospitality, or a related field is preferred.