Chat Support Executive
Flexiple
India0–2 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Sales
- Nice to have
- Help desk
- Work
- On-site in India
- Pay
- Not stated by the employer.
- Skill demand
- Sales7%Help desk6%of 99 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Role
This role involves building a chat support line for a retail chain with approximately forty stores in the south. The support line will handle inquiries from online and in-store customers who prefer messaging over calling. This is a chat-only position, with no voice queue.
Key Responsibilities
- Handle inbound chats from the retail chain's website and app.
- Answer customer questions regarding order status, returns, exchanges, and store stock availability.
- Loop in a store or supervisor when a query requires escalation.
- Manage multiple chats simultaneously during busy hours, particularly around sales and festive periods.
- Escalate exchange, refund, or complaint cases to the appropriate store or supervisor.
- Log conversations clearly to ensure continuity for colleagues.
- Flag recurring issues to the support lead.
Requirements & Tech Stack
- Fast, accurate typing.
- Comfort holding several conversations at once.
- Patience with repeat questions.
- A calm tone in written complaints.
- Willingness to work store-adjacent shifts, including weekends.
- Familiarity with a helpdesk or live-chat tool (Good to have).
Qualifications
- 0 to 2 years of experience.
- Freshers with good written English are welcome.
- Any prior retail, e-commerce, or customer-facing experience (Good to have).