Sales Development Associate, Apprenticeship

About the Program

The Eptura Apprenticeship Program offers meaningful, hands-on experience within a global SaaS organization for recent graduates and early-career professionals. This 12-month program includes mentoring, structured learning, and exposure to commercial operations and sales processes.

Role Overview

The Sales Development Associate is the initial point of contact for prospective customers interested in Eptura solutions. Working with the APAC sales team, this role involves qualifying inbound inquiries, collecting business requirements, updating Salesforce records, and scheduling meetings for Account Executives. This is an ideal role for individuals seeking a career in SaaS sales, business development, customer success, or commercial operations.

Key Responsibilities

• Respond to inbound inquiries from prospective customers and partners.
• Conduct qualification activities via email, phone, WhatsApp, and LinkedIn.
• Gather key customer information, including business need, urgency, buying process, and stakeholder contacts.
• Schedule and send reminders for discovery meetings for Account Executives.
• Update and maintain lead, account, and contact information in Salesforce.
• Ensure leads are accurately and promptly routed with clear handover notes.
• Conduct identified outbound outreach via email, WhatsApp, and LinkedIn.
• Track outreach activities and follow-up actions.
• Partner with Marketing and Sales to improve lead quality and conversion processes.
• Participate in apprenticeship learning and development activities.
• Maintain a professional customer experience in all interactions.

Requirements & Tech Stack

• Modern SaaS sales methodologies
• Lead qualification and prospecting
• Salesforce CRM administration
• Customer communication skills
• Account Executive partnership
• Pipeline management
• Marketing and sales alignment

Qualifications

• Completed a Bachelor's degree within the past two years, OR currently in the final year of a degree program and eligible for apprenticeship participation.
• No more than two years of professional work experience.
• Legally eligible to participate in an apprenticeship program in India.

Preferred Qualifications

• Degree in Business, Marketing, Communications, Commerce, Economics, or a related discipline.
• Strong written and verbal English communication skills.
• Customer-focused mindset.
• Strong organizational skills.
• Interest in technology and SaaS solutions.
• Desire to build a career in sales or commercial functions.

Benefits

• Monthly stipend
• Fully paid Health Insurance (Self)
• 13 Public Holidays
• Hybrid working policy
• Exposure to the latest trends and technologies in the SaaS industry.
• Mentorship from global experienced professionals in sales, renewals, and customer success.
• Potential for career advancement based on performance and dedication.