Sales Executive

Job Title: Sales Executive

Key Responsibilities

• Lead Handling:
• Connect with customers immediately after receiving leads.
• Understand customer property requirements, budget, preferences, and purchase plans.
• Customer Follow-Up:
• Regularly follow up with leads via calls, WhatsApp, and other communication channels.
• Maintain customer interest and guide them through the sales process.
• Customer Relationship Management:
• Build and maintain strong relationships with prospective and existing customers.
• Provide timely information, professional communication, and continuous support.
• Customer Handling:
• Understand customer concerns, queries, and objections.
• Provide appropriate solutions while maintaining a positive customer experience.
• Lead Conversion:
• Nurture prospects from initial enquiry to site visit, negotiation, booking, and final closure.
• Site Visit Coordination:
• Coordinate and schedule site visits.
• Explain project details, showcase property features and amenities.
• Assist customers during site visits.
• CRM Coordination:
• Update customer details, lead status, follow-ups, site visits, and sales activities accurately in the CRM system.
• Internal Coordination:
• Coordinate with CRM, marketing, accounts, legal, customer support, and management teams.
• Ensure smooth handling of customer requirements.
• Follow-Up Tracking:
• Maintain proper records of customer interactions, next follow-up dates, customer feedback, and conversion status.
• Sales Coordination:
• Coordinate with the sales team and management regarding available inventory, pricing, offers, payment plans, bookings, and customer requirements.
• Customer Query Resolution:
• Respond promptly to customer queries related to pricing, specifications, amenities, payment schedules, documentation, possession, and project-related information.
• Negotiation & Closure:
• Handle customer negotiations within company guidelines.
• Support customers through the booking and closure process.
• Post-Sales Relationship:
• Maintain communication with customers after booking.
• Coordinate with relevant departments to ensure a smooth post-sales experience.
• Target Achievement:
• Work towards achieving assigned monthly and quarterly sales targets.
• Maintain quality customer relationships and accurate CRM records.

Overall Responsibility

• Effectively manage leads.
• Build strong customer relationships.
• Ensure consistent follow-ups.
• Coordinate with CRM and internal teams.
• Handle customer queries.
• Arrange site visits.
• Convert qualified leads into successful property bookings.