Sr. Ops Associate

About The Role

We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes, and execute in the space of supply chain, inventory management, and ops-excellence in Amazon India business. This role supports the team that works with sellers to help improve their success at Amazon by building and nurturing an operational partnership. The associate will help create an engaging experience for seller partners by driving issue resolution in a timely manner.

Key Responsibilities

• Ensure seller / vendor operational performance delivery inline with targets.
• Identify and articulate the strategic importance of metrics for managing tradeoffs, improving customer experience, and making decisions with internal and external stakeholders.
• Work closely with vendor operations teams on strategies to reduce cost-to-serve, lead time, and waste across the end-to-end supply chain.
• Define, prioritize, and monitor programs/projects for on-time execution to achieve targets.
• Create, write, and review business cases, perform supporting research and analysis, write specifications, and drive the product development schedule from strategy to execution.
• Retrieve and analyze data using Excel, Access, SQL, or other data management systems.
• Monitor project execution, ensuring delivery to appropriate quality levels and in line with target dates, maintaining overall integrity within the program.
• Support sellers in navigating Amazon's systems to enhance both seller and customer experiences.
• Provide comprehensive support to sellers, helping them improve their capabilities and optimize customer satisfaction.
• Focus on inbound management processes.
• Gather insights from sellers and customers to identify areas for improvement.
• Guide sellers towards self-sufficiency on the Amazon platform.
• Initiate and lead process improvement projects.
• Actively participate in stakeholder communications.

Requirements & Tech Stack

• Ability to work closely with sellers, Amazon Ops, and Planning and Ops Managers to solve day-to-day inbound operation problems.
• Strong self-motivation, self-starting, and multi-tasking skills.
• Excel
• Access
• SQL

Qualifications

• Bachelor's degree
• 1+ years of sales experience