Customer Resolution Specialist
ResultsCX
Bengaluru, Karnataka, IndiaFresher12m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- HIPAA
- Nice to have
- Patient careCRMMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- CRM17%Microsoft Office8%of 143 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
The Customer Resolution Specialist will be responsible for handling US healthcare queries in a fast-paced environment.
Key Responsibilities
- Handle claims related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases.
- Provide accurate information while maintaining professionalism and empathy.
- Ensure all data entry and updates are accurate and timely.
- Collaborate with cross-functional teams to resolve customer concerns.
- Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA).
Requirements & Tech Stack
- Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy.
- English Proficiency: B1H level or higher (excellent verbal and written communication skills).
- Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred).
- Strong attention to detail and ability to work in a fast-paced environment.
- Proficiency in using MS Office tools and CRM systems is a plus.
Qualifications
- Minimum 6 months of experience in healthcare BPO or similar domain.
- Freshers can also apply.
Additional Details
- Shift Timings: Night Shift (Rotational)
- Week Off: Rotational
- Work Environment: Work from Office