Patient Financial Associate 1

About the Role

This role applies to the Emergency Department and BOS Digital Registration. It is responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput. The incumbent will be responsible for meeting individual collection goals. This position requires maintaining a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers. This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Estimated pay range: $17.62 - $22.38 / hour

Key Responsibilities

• Support the revenue cycle, compliance, and patient experience through accurate and efficient task completion.
• Perform duties in registration, financial screening, verification, and patient throughput.
• Meet individual collection goals.
• Work closely with clinical team members.
• Present and explain legal, ethical, and compliance related documents to patients at the time of registration.
• Provide professional, compassionate, and friendly service.

Requirements & Tech Stack

• Ability to work in a fast-paced public health setting or Revenue Cycle setting.
• Demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Ability to multitask and have an agile mindset.
• Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA.
• Understanding of insurance contracts, collections, authorizations and pre-certifications.
• Proficiency with Microsoft Office products.
• Familiarity with EMR applications.
• Knowledge of medical terminology.

Qualifications

• High School, Certificate, GED, Training, Experience
• Associates Degree preferred.
• Complete and pass the Patient Access training course.
• In lieu of degree and/or experience, ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
• Bilingual English, Spanish/Creole preferred.