Product Success Intern

About the Role

Ziync is hiring a Product Success Intern to manage client onboarding for our WhatsApp API platform (BNex) and help shape our product experience. You will guide businesses through technical setups while turning user feedback into product improvements.

Key Responsibilities

• Onboard business clients and guide them through WhatsApp API embedded signup.
• Assist users with Meta Business Manager configuration and business verification.
• Help clients submit, test, and troubleshoot WhatsApp message templates.
• Track onboarding bottlenecks and report feature requests directly to the product team.
• Resolve day-to-day user queries and ensure seamless messaging campaigns.

Requirements & Tech Stack

• Strong written and verbal communication skills.
• Basic knowledge of SaaS tools, Meta Business Manager, or APIs (or quick learning ability).
• Patience and problem-solving skills to guide non-technical clients.
• Ability to work independently in a remote setup.

Qualifications

• See Requirements section.

Perks

• Monthly stipend.
• Direct conversion opportunity to Associate Product Manager or Customer Success Specialist.
• Hands-on experience with live Meta/WhatsApp Business API integrations.
• Internship certificate and recommendation.